---
title: Technical Support
---
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# Technical Support & Customer Assistance
#### Get fast help with HiCAD & HELiOS. Our support team is here to troubleshoot issues, guide you through workflows, and keep your projects running smoothly.
[**Submit a Support Ticket**](https://www.hicad.us/technical-support#technicalform)
** [Download System Requirements](https://www.hicad.us/hubfs/InstallationHiCAD.pdf?hsLang=en-us)**
### Technical Support Request Form
1. **Submit a Request** - Tell us what issue you're experiencing. Attach Screenshots, logs, or model files to help us troubleshoot quickly.
2. **Support Ticket Created** - Your request automatically enters our ticketing system and is routed to the correct support engineer.
3. **We Contact You** - A HiCAD support specialist will reach out by email, phone, or schedule a remote session—usually within 1 business day.
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