Skip to main content

Technical Support & Customer Assistance

Get fast help with HiCAD & HELiOS. Our support team is here to troubleshoot issues, guide you through workflows, and keep your projects running smoothly.

 

   Submit a Support Ticket

 Download System Requirements

Technical Support Request Form

  1. Submit a Request - Tell us what issue you're experiencing. Attach Screenshots, logs, or model files to help us troubleshoot quickly.
  2. Support Ticket Created - Your request automatically enters our ticketing system and is routed to the correct support engineer.
  3. We Contact You - A HiCAD support specialist will reach out by email, phone, or schedule a remote session—usually within 1 business day.